Privacy Policy
Who we are
Our website address is: https://tantanlut.com
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this, for example, to show you products you’ve recently viewed.
- Location, IP address and browser type: we’ll use this for purposes like estimating shipping fee.
- Shipping address: we’ll ask you to enter this so we can send you the order.
- Cookies: we’ll use this to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have
- Improve our store performance
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Store Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example:
WooCommerce
Our store is built on WooCommerce. Some of your data is shared with the platform to ensure the technical functionality of the store, such as maintaining your shopping cart and processing order metadata.
PayPAL
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
Google Analytics
We use Google Analytics to understand how visitors interact with our store. This involves sharing anonymized data (such as your IP address, browser type, and pages visited) with Google to help us improve our website and marketing efforts.
Really Simple Security
Really Simple Security and Really Simple Security add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.