Terms of Service
General Info
About the Store
This shop is independently operated by the artist, based in Taiwan. Every order is packed with care directly from my studio.
Copyright
All artwork and content are the intellectual property of the artist. Purchasing an item does not transfer any copyright or reproduction rights to the buyer. Personal use only.
Product Appearance
Please note that actual colors may vary slightly due to different monitor settings. For self-published items, minor variations may occur.
No Resale
These items are intended for personal use and collection only. Commercial resale is strictly prohibited.
Shipping & Delivery Policy
Pre-order Policy
If your order contains a pre-order item, the entire shipment will be held until all items are in stock. If you wish to have in-stock items shipped separately, please include a note with your order (additional shipping fees will apply).
Order Processing Time
As a creator managing all shipments personally, I aim to process and ship your order within 7 business days. During new product launches or pre-order periods, processing may take 2 to 8 weeks. Items ordered during the pre-order period will be shipped first. Regular sales will resume after all pre-orders are fulfilled. I appreciate your patience and support for independent creators!
Shipping Methods & Tracking
- Carrier: Primarily via postal service in Taiwan.
- Tracking: All international orders include a tracking number. You will receive an email confirmation once your item has shipped.
- Shipping Costs: Rates are calculated automatically at checkout based on the weight, dimensions of the package, and the destination.
Estimated Delivery Days
2 days to 6 weeks, depending on the shipping method (ePacket or EMS) you chose, your location, local postal service, and customs processing.
Returns & Exchanges
- No Cancellations or Refunds: I do not offer cancellations, refunds, or returns once an order is placed. Please review your order carefully before checking out.
- Damaged Items: If your item arrives damaged, please contact me within 7 days of delivery with photos or videos of the damage and the packaging.
- Wrong or Missing Items: If I made a mistake and sent the wrong item, I will reship the correct item at no additional cost to you.
Customs, Duties & Import Fees
Please note that all product prices in this store do not include import duties, VAT, or local taxes.
- Buyer’s Responsibility: All orders placed outside of Taiwan may be subject to import taxes and fees levied by the destination country. These charges are the sole responsibility of the customer.
- Policy Agreement: By placing an order, you acknowledge and agree to be responsible for any local customs charges that may apply upon delivery.
- Delays: I am not responsible for any shipping delays caused by customs processing in your country.